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FAQ

  • 01 Why is it impossible to connect to the Internet after connecting to the "WiFi GO" network?

    After connecting to the "WiFi GO" service, launch the browser and accept the "Terms of Use and Disclaimer" on the "WiFi GO" web portal. If the web portal does not load automatically, enter wifi.gov.mo manually in the address bar of the browser. After the "WiFi GO" web portal has loaded, accept the "Terms of Use and Disclaimer" to commence browsing the Internet.

  • 02 Does the "WiFi GO" service filter web contents?

    The "WiFi GO" service shall filter websites containing sexually explicit, obscene material or gambling, in order to prevent users from accessing such websites via the "WiFi GO" service.

  • 03 What is the bandwidth allocated to each "WiFi GO" user?

    Each user can enjoy a maximum of 3Mbps downstream and 2Mbps upstream access speed. However, the actual connection speed will depend on the number of concurrent users as well as the user’s reception signal strength.

  • 04 Is registration needed before using the "WiFi GO" service?

    The "WiFi GO" service can be used without registration.

  • 05 Where can users access the "WiFi GO" service?

    "WiFi GO" is available for free at selected government premises, public facilities and tourist locations in Macao for the convenience of the citizens and tourists. Users can easily use the free Wi-Fi Internet service anywhere the "WiFi GO" logo can be seen. At the same time, users can make use of the "Find Hotspots" feature of this website to locate particular access point.

  • 06 When attempting to connect to "WiFi GO" using the encrypted service (wifigo-s), the system prompted for the installation of a digital certificate. How to deal with this issue?

    When using the encrypted service (wifigo-s), some devices may not be pre-installed with the "Symantec Class 3 Secure Server CA - G4" e-Certificate. Users can download and install this certificate from https://www.symantec.com/content/en/us/enterprise/verisign/roots/roots.zip. For more details on the use of encryption connections to the "WiFi GO" service, please refer to the section "Home > User Guide > How To Connect" in this website on the encryption settings applicable to specific operating systems.

  • 07 What are the login procedures for unencrypted and encrypted "WiFi GO" service?

    1.Locate yourself within the service coverage area in a "WiFi GO" location.

    2.Activate your mobile device that supports IEEE 802.11 b/g standard.

    3.Establish your Wi-Fi connection.

    4.If using the unencrypted service:

    • Select the "wifigo" SSID and select "Connect";
    • Launch the browser and accept the "Terms of Use and Disclaimer";
    • Commence browsing the Internet.

    5.If using the encrypted service (WPA2):

    • Select the "wifigo-s" SSID and select "Connect";
    • Enter the username "wifigo" and the password "wifigo";
    • Launch the browser and accept the "Terms of Use and Disclaimer";
    • Commence browsing the Internet.
  • 08 How long is the connection time limit for "WiFi GO" per session?

    The "WiFi GO" service will be disconnected after 45 minutes of continuous usage. However, if there is an available connection, the user may reconnect and continue to use the service.

  • 09 What is the coverage area of Wi-Fi signal for "WiFi GO" service? What would happen if signal reception is poor?

    Regarding the coverage area of "WiFi GO" service locations , please visit www.wifi.gov.mo. In the event the user is out of the coverage area or encounter radio interference when using the “WiFi GO” service, the "WiFi GO" connection will automatically be disconnected. Some mobile phones and portable devices may automatically switch over to PAID mobile data services (such as GPRS, 3G and 4G). Users must be aware of this scenario in order to prevent unnecessary loss.

FAQ

  • 01 Why is it impossible to connect to the Internet after connecting to the "WiFi GO" network?

    After connecting to the "WiFi GO" service, launch the browser and accept the "Terms of Use and Disclaimer" on the "WiFi GO" web portal. If the web portal does not load automatically, enter wifi.gov.mo manually in the address bar of the browser. After the "WiFi GO" web portal has loaded, accept the "Terms of Use and Disclaimer" to commence browsing the Internet.

  • 02 Does the "WiFi GO" service filter web contents?

    The "WiFi GO" service shall filter websites containing sexually explicit, obscene material or gambling, in order to prevent users from accessing such websites via the "WiFi GO" service.

  • 03 What is the bandwidth allocated to each "WiFi GO" user?

    Each user can enjoy a maximum of 3Mbps downstream and 2Mbps upstream access speed. However, the actual connection speed will depend on the number of concurrent users as well as the user’s reception signal strength.

  • 04 Is registration needed before using the "WiFi GO" service?

    The "WiFi GO" service can be used without registration.

  • 05 Where can users access the "WiFi GO" service?

    "WiFi GO" is available for free at selected government premises, public facilities and tourist locations in Macao for the convenience of the citizens and tourists. Users can easily use the free Wi-Fi Internet service anywhere the "WiFi GO" logo can be seen. At the same time, users can make use of the "Find Hotspots" feature of this website to locate particular access point.

  • 06 When attempting to connect to "WiFi GO" using the encrypted service (wifigo-s), the system prompted for the installation of a digital certificate. How to deal with this issue?

    When using the encrypted service (wifigo-s), some devices may not be pre-installed with the "Symantec Class 3 Secure Server CA - G4" e-Certificate. Users can download and install this certificate from https://www.symantec.com/content/en/us/enterprise/verisign/roots/roots.zip. For more details on the use of encryption connections to the "WiFi GO" service, please refer to the section "Home > User Guide > How To Connect" in this website on the encryption settings applicable to specific operating systems.

  • 07 What are the login procedures for unencrypted and encrypted "WiFi GO" service?

    1.Locate yourself within the service coverage area in a "WiFi GO" location.

    2.Activate your mobile device that supports IEEE 802.11 b/g standard.

    3.Establish your Wi-Fi connection.

    4.If using the unencrypted service:

    • Select the "wifigo" SSID and select "Connect";
    • Launch the browser and accept the "Terms of Use and Disclaimer";
    • Commence browsing the Internet.

    5.If using the encrypted service (WPA2):

    • Select the "wifigo-s" SSID and select "Connect";
    • Enter the username "wifigo" and the password "wifigo";
    • Launch the browser and accept the "Terms of Use and Disclaimer";
    • Commence browsing the Internet.
  • 08 How long is the connection time limit for "WiFi GO" per session?

    The "WiFi GO" service will be disconnected after 45 minutes of continuous usage. However, if there is an available connection, the user may reconnect and continue to use the service.

  • 09 What is the coverage area of Wi-Fi signal for "WiFi GO" service? What would happen if signal reception is poor?

    Regarding the coverage area of "WiFi GO" service locations , please visit www.wifi.gov.mo. In the event the user is out of the coverage area or encounter radio interference when using the “WiFi GO” service, the "WiFi GO" connection will automatically be disconnected. Some mobile phones and portable devices may automatically switch over to PAID mobile data services (such as GPRS, 3G and 4G). Users must be aware of this scenario in order to prevent unnecessary loss.

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Last Modified Date: 17/04/2018